Something very important to the XM community is the coaching of soft skills, bit also having a great mentor. Coaching and mentoring are very different things...
About the author
James Scutt | JamesScutt.com
James is an eminent Customer Experience XM leader and strategist with a unique value proposition spanning sales, operations, technology, culture change and the hospitality industry. A Non-executive Director and keynote speaker, James is the founder of CustomerXM.org & CXaccredited.com