CX Book Shelf

Our CX Book Shelf is stuffed full of hand picked, inspirational titles to help you understand and manage everything CX. And, the great news is that you can now buy titles directly from the shelf, securely, using your Amazing account!

Happy shopping, happy reading!

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The complete list...

• The Customer Centricity Playbook
• The Convenience Revolution
• The Experience Economy
• Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth
• Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers
• Chief Customer 2.0
• Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
• The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
• Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX
• 100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World
• The Customer Experience Book: How to design, measure and improve customer experience in your business
• The Effortless Experience: Conquering the New Battleground for Customer Loyalty
• B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
• Customer Experience For Beginners: Setting up Helpdesk and More