Bruce Temkin
LinkedIn | Twitter | ExperienceMatters.blogBruce is an experience (XM) management catalyst; helping organizations dramatically improve business results by engaging the hearts and minds of their employees, customers, and partners.
Bruce's work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
James Scutt
LinkedIn | Twitter | JamesScutt.comEminent Customer Experience XM leader and strategist with a unique value proposition spanning sales, operations, technology, culture change and the hospitality industry. A Non-executive Director and keynote speaker, James is Head of Customer Experience Strategy & Deployment at the UK Post Office where he directs the nationwide CX transformation programme. Founder of CustomerXM.org and CXaccredited.com
Shep Hyken
LinkedIn | Twitter | hyken.comShep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
John White
LinkedInJohn is Head of Customer Expereince at Deliveroo and has a wealth of knowledge from his backgrounds of working with major players.
Bill Quiseng
LinkedIn | Twitter | billquiseng.comBill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers.
Bill has over thirty years of luxury resort/club management experience. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor‐A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine and the first and only Gold Medal Award Premier Resort in Michigan by GOLF Magazine.
Martin Hill Wilson
LinkedIn | Twitter | brainfoodextra.comNartin is a well known international keynote speaker and chair on a wide range of topics at international conferences – the future of customer service, the impact of AI in contact centres and the growth in emotive cx for customer interaction. Clients also commission him to inspire and educate their own customers and colleagues.
Adam Toporek
LinkedIn | Twitter | customersthatstick.comAdam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.
As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience.
Blake Morgan
LinkedIn | Twitter | blakemichellemorgan.comBlake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books including the new bestselling "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins). Her first book was "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine.
Ryan Smith
LinkedIn | Twitter | Company profile | ForbsQualtrics is the leader in experience management. The Qualtrics XM Platform is a single system of action for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—in one place. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools rely on Qualtrics.
Annette Franz
LinkedIn | Twitter | cx-journey.comAnnette Franz has more than 25 years of experience helping companies understand their employees and customers, identifying what drives retention, satisfaction, engagement, and the overall experience, and designing customer experience strategies to deliver a better experience for all constituents. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized as a top thought leader in Customer Experience.
Nate Brown
LinkedIn | Twitter | cxaccelerator.com/blogNote loves all things customer. His sweet spot is helping employees to understand the customer journey and how they play in role in improving it. He is well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.
Ian Golding
LinkedIn | Twitter | ijgolding.comA highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of customer experience (ijgolding.com/blog), Ian also served on the inaugural board of Directors of the CXPA (Customer Experience Professionals Association).
Jeanne Bliss
LinkedIn | Twitter | customerbliss.comJeanne Bliss helps companies to define, build and live actions that earn their legacy, growth and admiration. For 25 years, she was the first Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate and Microsoft Corporations. Then since 2002, has guided over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision. Having delivered speeches and workshops for nearly every business vertical in B2B and C2B companies, Jeanne helps leaders and organizations build the roadmap toward this deep and genuine customer experience that creates lasting memory and earns passionate advocates both inside and outside of your business.
Please note: None of the contacts or their profiles/websites listed are endorsed by customerXM.org nor are we responsible for content or validity of third party sites. Bios are taken from public profiles.