James Scutt (Author Profile)

Author Profile

James has been recognised as one of the UK's leading experts in Customer Experience Management. As an eminent Customer Experience XM leader & strategist, with a proven track record of building customer value and delivering bottom line results. 

A non-executive director and board vice chair with a unique, intentionally broad experience base spanning customer experience, sales, operations, IT, innovation, business transformation and culture change.
Equally well versed at building rigour, scalability and consistency into XM operations as designing, implementing and delivering nationwide CX transformation programmes that exceed customer expectations and enhance shareholder and client value. 

Overall, a strong leadership professional with the assertiveness and proven ability to motivate and inspire large colleague populations whilst instilling vision and customer centricity. 
James is the founder of JamesScutt.com CustomerXM.org and CXaccredited.com
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