CX Professional launches

Eminent Customer Experience leader launches free service to help individuals prove their customer service knowledge, raising employability and their chances of returning to work. 

The impact of the Coronavirus is going to change not only the way we work, but the skills that organisations need employees to have. What won't change, is that humans will interact with humans, they will just do it through new and different methods. 

As organisations scrambe to adjust to new ways of working, the constant skills and knowledge they are looking for in employee is in Customer Experience and Customer Service. 

James Scutt, a leading Customer Experience professional has developed a free, simple way to help anyone prove their knowledge of Customer Service, gives members two free workbooks. The first walks you through the core knowledge needed to provide great experiences to customers. 

After reading this, completing a simple, 10 question knowledge check awards the user with an eBadge they can use on their CV, LinkedIn, and other online profiles to show they are an Accredited Customer Experience Professional (ACXP). 

The second workbook, "Mastering LinkedIn" is a concise guide to making your LinkedIn profile more attractive to potential recruiters. Key to modern recruitment success. 

Scutt said "In times like these, we all need to step up and help in any way we can. Hopefully will help improve individuals employability, increase their knowledge in this vital area and improve customers experiences". 

Anyone can join, completely free, by going to